PayPal Rolling Reserves - Everything You Need to Know

PayPal Rolling Reserves - Everything You Need to Know

Nowadays, businesses around the world depend on PayPal as their primary payment gateway because of its global presence and ease of use. But with its growing popularity, PayPal has initiated some account reserves that protect its customers from fraud and disputes. One of such account reserves is a PayPal rolling reserve. 

For a new business, such jargon-laden terms and a plethora of reserves might seem confusing. 

So today, we have compiled a comprehensive guide on rolling reserve where you will find all its necessary details and how to reduce it from negatively affecting your business. 

What are PayPal rolling reserves?

Rolling reserve is the most common account reserve on PayPal. It is a type of account reserve wherein PayPal holds a certain percentage of each transaction you receive every day and releases it later on a scheduled basis. 

PayPal has implemented rolling reserves as a system to cover any financial risk like claims, chargebacks, and disputes between a consumer and a business. Put simply, the rolling reserve acts as insurance for PayPal to secure the consumer from the increasing number of fraudulent businesses. 

Let us try to understand it better with an example. 

Suppose PayPal sets the rolling reserve for your merchant account at 15%, and the rolling period is 70 days. Now, whenever you receive a transaction, PayPal holds its 15% chunk in rolling reserves. 

Keeping the rolling period in mind, PayPal will release the rolling amount of the 1st day on the 71st day, the 2nd-day rolling amount on the 72nd day, and so on. 

What type of reserve will my account have?

PayPal uses two types of account reserves - rolling reserves and minimum reserves. Reserves may be a necessity throughout your relationship with PayPal. Preventing reserves is not always possible, and depending on your industry and your credit history, you might never be able to fully remove a reserve from your account.

You can view the details of applicable account reserves when you log in to your PayPal merchant account. All you need to do is to view the balance ‘on hold’. There you will see what amount of your earnings are on hold in the rolling reserves. You can also access the rolling period and schedule of fund release there. 

Why do PayPal rolling reserves happen? 

The primary reason for placing rolling reserves on a merchant account is to cover any dispute claims and protect customers from potential risks and fraud. 

Merchant service providers like PayPal add rolling reserves to a business account when they anticipate a lot of chargebacks, refunds, and disputes in those accounts. 

Claims and chargebacks often escalate quickly and the payment processor is responsible to return the lost fund to the customer. Hence, payment provides a thorough evaluation of their exposure to disputes and the chances and frequency of that happening. 

A rolling reserve protects the provider from such financial risks. 

They hold the money in the account reserve in order to avoid any risk and cover potential damages with the rolling reserve. 

When a chargeback is filed, your payment processor uses the reserve balance to automatically return the funds to the issuing bank. This way the charges for that particular item are removed from the customer’s credit card bill. 

How does PayPal determine a reserve?

PayPal takes various factors into account before placing the reserve rate on your account. Here are some of them: 

Processing history with PayPal and other providers

If you do not have a fair number of successful transactions on PayPal and other payment providers, there is an increased chance of PayPal placing higher rolling rates on your merchant account. So if you are a new business account on PayPal, your rolling reserves will be higher until your business’s authenticity by maintaining a consistent and successful transaction record. 

Number of customer claims and disputes

PayPal takes the number of consumer disputes on your merchant account as a very crucial metric while placing rolling reserves. If a significant number of customers have flagged your account with disputes, refunds, and chargebacks, PayPal will place a higher rolling rate and hold the money for a longer time to protect the customers from post-purchase risks and fraud. 

Higher record of chargebacks and refunds in your industry

If your business’s industry has a higher rate of refund claims and disputes, chances are that PayPal will place a higher rate of rolling reserve on your account. As protecting customers from risks is the primary aim of account reserves, this metric is one of the most important ones. 

Pre-selling orders and delivery time

Consistent dilly dally in delivery may result in higher rolling reserves. PayPal also considers whether you sell your products or services in advance. These factors decide your merchant account’s rolling reserve and rolling period. 

Personal and business credit history

A credit score is another metric PayPal takes into account while placing rolling reserves. Poor credit stand reflects potential transaction failure and fraud. According to PayPal’s policy, if you or your business do not have a reliable and consistent credit record, your account would be levied with higher rolling rates.

High-risk categories of rolling reserves

PayPal levies rolling reserves by assessing your business based on the potential risk of your industry. Several variables can make an account fall into a high-risk category. 

These factors include: 

  • Large average tickets
  • High processing volume 
  • High-risk business types vapes, tobacco
  • Business owners with poor personal credit

How do rolling reserves impact your business?

1. Low-scale businesses

While some businesses benefit from rolling reserves, it can be a huge problem for new and small-scale businesses. If you have a margin of 5%, to 10%, there will be no use for it if the entirety of your profit is stuck in the rolling reserves.

2. Cash Flow

New and small businesses do not have an abundance of funding and mostly rely on their profit for cash flow. If a big chunk of profit gets withheld in rolling reserves, cash flow faces a serious blow.

3. Growth

Fewer funds mean less working capital, which in turn will translate into slower or no business growth. There will not be enough money available for business expenses like marketing, additional inventory, etc. In such cases, scaling your business will be next to impossible. 

How to remove rolling reserves from PayPal?

1. Sync orders in real-time

Opting for PayPal Order Tracking Sync, you can establish your business’s credibility with PayPal. With real-time order tracking, your business will not be flagged as risky. This way, the rolling reserve rate on your account will dramatically decrease and cash flow, as well as your authenticity, will remain intact. 

That is where TrackiPal can help you. It automatically syncs order details to PayPal as soon as you ship an item. With such efficiency, you can take quick action and prevent order-related disputes. Establishing the credibility of your business in turn will remove higher rolling reserves quickly. 

2. Maintain a good merchant record on PayPal

Maintaining a good merchant record on PayPal helps establish your business account’s credibility to customers and payment providers alike. PayPal will not point your business as risky and will not place higher rolling reserves. 

Learn more about maintaining a good PayPal merchant account here. 

3. Offer proactive post-purchase customer support

Consistent and proactive customer support keeps your customers away from post-purchase stress. If you set up fantastic customer support, the customer satisfaction rate will increase. A happy customer is very less likely to raise any chargebacks or disputes even if there is a delay in delivery. Lower disputes translate into lower rolling reserves. 

Learn more about creating a positive post-purchase shopping experience for customers. 

4. Request product reviews and feedback 

Every time you deliver an order, immediately ask for customer and product reviews. For starters, your customers feel valued and will be more prone to give you future orders. Secondly and most importantly, they will feel valued as consumers. Hence, there will be fewer chances of them making complaints or claiming chargebacks. 

Final thoughts

Rolling reserves have their perks but can be disruptive for certain businesses. It may seem harmless at first as it is placed at regular intervals. But it immensely disrupts cash flow for small businesses with lower profit margins. 

Removing rolling reserves may not be entirely possible for every business, but reducing the rolling rate and rolling period is absolutely doable. If you keep your credit score clean, your merchant record credible and subscribe to automated order tracking synchronization, PayPal will notice your business as credible and release withheld funds much faster. 

TrackiPal will quickly and easily sync order details and will track, and monitor any potential dispute. This will help you to address consumer anxiety and establish your business as authentic. 

So what are you waiting for? Install the TrackiPal app today!

Read more insights on

Get insights delivered to your inbox

If you’re interested in learning more or you’d like to read our in depth guides, subscribe to our newsletter.

Thank you!
Oops! Something went wrong